Q: Are you manufacturer or trader? Where are your factory located?
A: We are manufacturer. Our factory is located in Changsha and Suzhou.
Q:What certificate do you have?
A: We have CE. ISO, ROHS, SGS etc.
Q: What is the production lead time?
A: Standard 25-60 days after deposit received and technical data confirmed , we can make special arrangement for better shipment if needed;
Standard 60-150 days after deposit received and technical data confirmed based on different machines , we can make special arrangement for better shipment if needed;
Q: How long is your warranty? Can we extend?
A: 12 months after installation and commissioning or 18 moths from the day that the equipment arrived on site. Prevail in the first arrival date. Warranty can be extended with extra charge.
Q: What are the International Commercial Terms accepted?
A: We have done various terms like: FOB, CIF, CFR, EXW, DDU, DDP, CIP etc and we have professional team to handle the shipping and professional shipping partner;
Q: What are the payment terms?
A: T/T,L/C, PayPal, Western Union, Alipay, etc. It’s flexible
Q: Have you done similar projects overseas?
A: The company's business scope covers more than 160 countries and regions around the world such as the United States, Russia, Britain, Portugal, Poland, Switzerland, Italy, New Zealand, Malta, Moldova, Israel, Uzbekistan, Iran, Egypt, Saudi Arabia, UAE, Ecuador, Dominica, Panama, Uruguay, Argentina, Indonesia, India, Bangladesh, Thailand Myanmar, and others, and we gained good reputation
Q: What kind of after-sales service you can offer?
A: We will reply you within 12 hours by e-mail or phone, and solve the problem with online guidance, we can also send our professional engineers on site in 1 month if needed.
Q: Do you have professional engineer team for installation and supervision on site?
A: Yes we have engineer team to work overseas with rich experience
Q: What documents will you provide
A: Usually we will provide DQ,IQ,PQ,OQ, FAT, SAT, operation manual, maintenance instruction, layout drawing,etc.
Q: How will we track down the order states?
A: We will provide the production picture in a timely manner so you will clear know the production status;
Q: Can you offer free storage in your warehouse just in case?
A: Yes, we will do that to relieve the pressure of the customer if needed.
Q: What are your advantages?
A: we are a manufacturer, we provide competitive price and with good quality control.
We have 20 experts and technicians engaged in pharmaceutical and medical industries for over 20 years for professional and quick service;
We have well trained sales and service team for quick reaction;
We have wholesome quality control system to control the quality and production schedule
Q: Are you a manufacturer?
A: Yes, we are a manufacturer, and we provide the competitive price and good quality.